Refund policy

5. Returns & Refund Policy

Last updated: 28/02/26

At Kodai Clothing, each piece is designed and handmade with care. We hope you love your purchase, but if something isn’t quite right, please read the policy below.

 

1. Ready-to-Wear (UK Orders)

We accept returns or exchanges within 14 days of delivery, provided that:

  • The item is unworn, unwashed, and in original condition
  • All tags and packaging are intact
  • You contact us at [insert email] before returning the item

Once approved, refunds will be issued to your original payment method within 5–10 working days of receiving the returned item.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

 

2. United States & International Returns

We accept returns from the United States within 14 days of delivery, subject to the same conditions:

  • Item must be unworn and in original condition
  • Tags must remain attached
  • Return must be authorised by email first

Customers are responsible for:

  • Return shipping costs
  • Any customs documentation required
  • Ensuring the item is clearly marked as “Returned Goods” to avoid additional import charges

Import duties, customs fees, and original shipping costs are non-refundable.

Kodai Clothing Limited is not responsible for items lost in return transit. We strongly recommend using a tracked and insured service.

 

3. Bespoke & Made-to-Order Items

All bespoke and made-to-order garments are non-refundable and non-exchangeable, as they are custom-designed and created specifically for you.

If there is an issue with your bespoke garment, please contact us directly and we will work with you to resolve it.

All bespoke garments and custom made backgammon boards are final sale and non-refundable, as they are created specifically for you.

 

4. Faulty or Incorrect Items

If your item arrives faulty or incorrect, please contact us within 48 hours of delivery with clear photographs.

We will offer a repair, replacement, or refund as appropriate, including covering reasonable return shipping costs.

 

5. Refund Processing

Refunds are processed to the original payment method (Shopify Payments or PayPal).

Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.

 

6. Refused or Unclaimed Shipments

If a parcel is refused due to unpaid customs charges or returned as unclaimed:

  • Return shipping and any associated fees will be deducted from the refund.

 

7. Contact

To initiate a return, please contact:
kodaiclothing@gmail.com